Returns and Exchanges

Eligibility of Items for Return or Exchange


CHANGED YOUR MIND? DON’T WE ALL AT SOMETIME OR THE OTHER. WE GET THAT.WE KNOW SOMETIMES YOU CHANGE YOUR MIND AND WE GET THAT! OUR RETURN AND EXCHANGE POLICY IS FAIRLY SIMPLE, SEE THE BELOW CHECK LIST REQUIREMENTS BELOW FOR POLICY ON EXCHANGES OR RETURNS.

1. DON’T OPEN OR BREAK ANY SEALS ON THE BOX OR REMOVE ANY LABELS (IF YOU DO THIS, OUR HANDS MAY BE TIED AND WE MAY NOT BE ABLE TO ASSIST)

2. MAKE SURE YOU HAVE THE INVOICE NUMBERS AND DEVICE IMEI OR SERIAL NUMBER ON HAND (THIS JUST MAKES THE ADMIN GO BY QUICKER)

3. LOG A RETURN OR EXCHANGE USING (RETURNS@MYMOBILEZA.COM) OR CALL 011 465 5669 AND WE WILL ASSIST.

4. SIT BACK, RELAX AND WE WILL CALL YOU TO ARRANGE THE NEXT STEPS WE WILL GLADLY SWAP DEVICES PROVIDED THEY MEET THE ABOVE REQUIREMENTS.


To return the Items, can make use of the online return portal, this way you can easily submit the copy of proof of purchase and fill in the return request form.

Our return and refund policy is described above. According to South African law, stores are legally required to post their refund policy.




1. Pack the item/s in the original
packing.Items bought as sets
must be returned in sets.


2. Fill in the return return form. (click here)

3. Attach a copy of the invoice.

4. Send the parcel to this address:

Fourways Office PArk, Cnr Roos Street & Fourways Boulevard,

Block1, 1st Floor, Fourways, Johannesburg, 2191


5. After you have sent the parcel, please inform us of that by sending an email to info@mymobileza.com.